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From: Thomas Guertin <firstname.lastname@example.org>
To: Larry <Larry@v8sho.com>
Sent: Sun, 19 Aug 2007 1:52 pm
Subject: Catastrophic Cam Gear Failure
For those that had engine failure: Answer all the questions the best you can.
1. VIN#s - 1FALP54N2VA178544
2. Date of malfunction – May 2007
3. Where did the malfunction take place (highway, city streets, driveway, parking lot, etc.) – Highway returning from college classes.
4. Odometer reading at time of malfunction – 66,741
5. How fast were you traveling? About 45 MPH
6. Were you accelerating or staying at a constant speed? Constant Speed
7. Estimated date of purchase, new or used? 11/2000
8. Estimated Odometer reading at time of purchase 27,849
9. Full Name, address, and a good phone# to reach you at during the day and night.
Thomas Guertin (Phone # & home address redacted)
10. Brief description of the time of events leading towards the malfunction. (what did you hear and see before, during, and after the malfunction) - Engine started missing and appear to be running at half power.
11. Customer service phone # you called and the name of the person you talked to. (if you can remember) None
12. Did you feel satisfied with the answers customer service provided? Explain.
13. Which dealership did you take your vehicle in for service? (name, address, phone#) Causeway Ford & Mercury
375 Route 72
Manahawkin, NJ 08050
Tel: (609) 597-8083
Dealer said it would cost about $500 to determine the problem, however they believed it was a cam related problem.
14. What was the cause of failure determined by the dealer? Believe it to be a cam problem
15. What was the cause of failure determined by you? Rear intake cam gear dislodged from its stationary position on the camshaft causing the rear exhaust cam to remain stationary which resulted in catastrophic engine failure.
16. How much was your statement? (I hope you kept your receipt) Ford Estimate $20,000 and recommended “JUNKING” the vehicle due to present date value.
17. What can FOMOCO do to make you a satisfied Ford owner? Provide the appropriate repairs.
I reported this once but it appears you never received the info. Please email me to let me know you received this email.
I am the proud owner of a 1997 SHO 1FALP54N2VA178544 about 67,000 original miles give or take a few with rear intake cam failure. I purchased the vehicle missing on rear bank. I have pictures to confirm the rear intake cam gear has dislodged from the manufacturer’s original positive and has taken a free spinning position.
(1) 96 SHO 66,000 Manufacturer Defect Corrected (Cams Welded)
(3) 97 SHO 67,000, 115,000, 239,000 Manufacturer Defect Corrected on 115,000 and 239,000 (Cams Welded) 67,000 under the knife.
(1) 98 SHO 58,000 Manufacturer Defect Corrected (Cams Welded)
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