new 8/12/02, update 1/11/03
I contacted you back in June and have not moved my car since.
Tim, I did not take the car to Ford. My brother suggested that him and I do it, but I do not feel comfortable taking the engine apart.
My mom gave me a number of her mechanic to diagnose it.
But I believe Tim.
Anyway, I just wanted to check in with you two and see what is going on and ask a few questions.
I did not see FPS contact info on the link you provided earlier. What exactly will they do for $450?
I sent a note to Rodney, you can only weld cams as a preventative measure.
1. VIN#s 1FALP54N6TA275615
2. Date of malfunction JUNE 2002
3. Where did the malfunction take place (highway, city streets, driveway, parking lot, etc.) HIGHWAY
4. Odometer reading at time of malfunction 92386
5. How fast were you traveling? 60 MPH
6. Were you accelerating or staying at a constant speed? CONSTANT
7. Estimated date of purchase, new or used? JAN 1999
8. Estimated Odometer reading at time of purchase 24000
9. Full Name, address, and a good phone# to reach you at during the day and night.
10. Brief description of the time of events leading towards the malfunction.
(what did you hear and see before, during, and after the malfunction)
It made a loud clicking noise. I had the oil changed. This did not fix the noise.
11. Customer service phone # you called and the name of the person you talked to. (if you can remember) N/A
12. Did you feel satisfied with the answers customer service provided? Explain. N/A
13. Which dealership did you take your vehicle in for service? (name, address, phone#)
MIKE JOHNSON FORD
14. What was the cause of failure determined by the dealer?
They could not determine the cause without charging me several hundred dollars.
15. What was the cause of failure determined by you? Loose cam sprockets
16. How much was your statement? (I hope you kept your receipt)
17. What can FOMOCO do to make you a satisfied Ford owner?
Pay for my repair costs and publicly admit that they knew of the problem, but choose to ignore it!