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Phase 2- Jay Kellogg

new - 6/02/02

Re, 1996 Taurus SHO VIN 1FALP54N7TA255034 I purchased new at Ken Wilson Ford in Canton, NC. I just read that someone at Ford has asked us to provide 3 sets of cams for destructive tests. My first thought is "who thought that up?" Where would we get these cams if we didn't buy them from Ford? I am an engineer and the company I work for would allow me to test parts from our stock if we had reports of failures. In fact, as a supplier to Ford (Square D CO. parts for battery chargers for the electric car project) when we had failures FOMOCO was quite insistent that we solve a problem quickly as they had every right to be. If you think about the request for us (the customers) to provide parts for testing it seems like poor customer relations. I now drive about 750 miles a week to and from work (plus pleasure driving). My concern is that I will have a cam failure and will be without the car for some time. My concern is so real I purchased another vehicle (also a Ford) as a back up vehicle in case my Taurus SHO cannot be driven. I will try and be patient as Ford works through this issue, but I am afraid I will not be able to understand if the decision is to "do nothing." I am also concerned that people calling or otherwise contacting Ford are being told, "this is the first time we have heard of this." This is plainly not true and customer service reps should be instructed to say something like "we are aware of this issue and we are studying the best possible solution."

Best regards,
W. Jay Kellogg


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