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John Hamilton - SHO Defender

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VIN# 1FALP54N3VA180464

97 Taurus SHO 110k km

John Hamilton

Root Cause: Special (Assignable) Variation within the Design Process and/or within the Production Process. The design and/or the process was not capable. This type of inherent variation will most probably lead to a 100% failure rate.

Solution: Design, produce and distribute a substitute cam. Reimburse affected customers based on a failure cost formulary.

In 1982, Ford adopted Dr. Demming's quality system philosophy as a means of transforming the company into a quality based company. I quote the following from Ford's "Mission, Values and Guiding Principles"

Mission: "...Our mission is to improve continually our products and services to meet our customer's needs, allowing us to prosper as a business..."

Values: "Products. Our products are the end result of our efforts, and they should be the best in serving our customers worldwide. As our products are viewed, so are we viewed."

Guiding Principles: "Quality comes first. To achieve customer satisfaction, the quality of our products and services must be our number one priority." "Customers are the focus of everything we do. Our work must be done with customers in mind, providing better products and services than our competition."

This quality issue is starting to become well known throughout the internet and the automotive industry, and it "will" receive even more attention in the future if nothing is done with respect to a resolution. I believe the manner of approach by the executives of Ford will have far reaching consequences on the customer quality perception that will be conveyed upon their company. Denial or unwillingness by Ford to participate will only further enhance the cost of this quality issue.


John Hamilton

97 Taurus SHO 110k km 91 Taurus SHO 150k km

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