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Beth McCormack - Cam Failure #573

New 7/11/05

1. VIN#

2. Date of malfunction
August 2004

3. Where did the malfunction take place (highway, city streets, driveway, parking lot, etc.) Driveway

4. Odometer reading at time of malfunction 168K

5. How fast were you traveling?
0 - Started ticking when the car was started.

6. Were you accelerating or staying at a constant speed?

7. Estimated date of purchase, new or used?
Owned by Eric Steidenger at time of failure, I purchased in Jan. 05 knowing it was a cam failure car.

8. Estimated Odometer reading at time of purchase

9. Full Name, address, and a good phone# to reach you at during the day and night.
Beth McCormack
(Del, Del, Del)

10. Brief description of the time of events leading towards the malfunction. (what did you hear and see before, during, and after the malfunction) The car ran fine, went to start it and it started ticking. The car was shut down and not started again until Kirk had it.

11. Customer service phone # you called and the name of the person you talked to. (if you can remember) I haven't talked with anyone.

12. Did you feel satisfied with the answers customer service provided? Explain. n/a

13. Which dealership did you take your vehicle in for service? (name, address, phone#)
None. The car is currently lodged at Kirk's shop in MA. Why take it to a dealer when I know they won't do anything.

14. What was the cause of failure determined by the dealer? n/a

15. What was the cause of failure determined by you? The cam sprocket walked on the cam.

16. How much was your statement? (I hope you kept your receipt) n/a

17. What can FOMOCO do to make you a satisfied Ford owner?
It would be nice if they would reimburse the costs of replacing the motor. If nothing else, it would be nice if they'd admit that there is a defect and take care of those who's cams fail in the future.


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