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Tony Edney - Cam Failure #887

Date 2/04/08

For those that had engine failure: Answer all the questions the best you can.
1. VIN#s - 1FAFP54N8WA163691
2. Date of malfunction – Jan 2008
3. Where did the malfunction take place (highway, city streets, driveway, parking lot, etc.) – Highway returning from purchasing SHO.
4. Odometer reading at time of malfunction – 152,394
5. How fast were you traveling? About 45 MPH
6. Were you accelerating or staying at a constant speed? Constant Speed
7. Estimated date of purchase, new or used? 01/2008
8. Estimated Odometer reading at time of purchase 152,376
9. Full Name, address, and a good phone# to reach you at during the day and night.
Tony Edney (828) {redacted}
10. Brief description of the time of events leading towards the malfunction. (what did you hear and see before, during, and after the malfunction) - Engine started missing and appear to be running at half power stalled.
11. Customer service phone # you called and the name of the person you talked to. (if you can remember) None
12. Did you feel satisfied with the answers customer service provided? Explain.
13. Which dealership did you take your vehicle in for service? (name, address, phone#) Ashville Ford
Ashville, NC
Dealer said it would cost about $600 to determine the problem, however once they remove the engine they believed it was a cam related problem and cost about $14,000 to repair..
14. What was the cause of failure determined by the dealer? Believe it to be a cam problem
15. What was the cause of failure determined by you? Both rear cam gears dislodged from their stationary position on the camshaft causing loss of power which resulted in catastrophic engine failure.
16. How much was your statement? (I hope you kept your receipt) Ford Estimate $14,000 and recommended replacing with a new engine Ford did no have.
17. What can FOMOCO do to make you a satisfied Ford owner? Provide the appropriate repairs.

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